Service Designer (SC Cleared)
- Location: Bristol, England
- Salary: £60 - 64 per hour + inside IR35
- Category
- Sector: Aerospace and Defence
- Contract type Contract
- Consultant: Hose Edin
Service Designer (SC Cleared)
Bristol / Hybrid (1 day a week onsite / 4 days remote)
6 months initially
£60-£64 per hour inside IR35/Umbrella
What you will do as a Service Designer
- Lead service design activities across Discovery, Alpha, Beta and Live.
- Produce service maps, journeys, blueprints, and end to end service models.
- Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.
- Provide professional advice on service design approaches, risks and opportunities.
- Coordinate service design work to time, quality and business expectations.
- Facilitate workshops, co design and decision making forums.
- Support the development of service design practice and mentor junior team members.
What you’ll bring
- Strong expertise across the DDaT service design lifecycle.
– Ability to influence decisions with evidence, research and clear rationale.
- Experience delivering complex service design in multi-disciplinary teams.
- Strong communication skills and confidence in simplifying complexity.
- Ability to contribute to planning, strategy and roadmap discussions.
- Experience coaching or supporting others in service design.
Core areas (must have):
- Proven experience in end to end service design (DDaT).
- Ability to produce service artefacts at multiple levels (journeys, blueprints, ecosystems).
- Skilled in evidence based design: insight synthesis, problem framing, prioritisation.
- Ability to influence stakeholders across engineering, product and policy domains.
- Experience coordinating service design delivery across phases and teams
Desirable:
- Exposure to operational service management (ITIL, SLAs, support models).
- Experience in defence, government or regulated environments.
- Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
- Experience in agile or SAFe delivery environments.
- Professional training/accreditation in service design or human centred design.
- Contribution to communities of practice or internal capability uplift.
