Senior IT Coordinator

Senior IT Coordinator

Location: Central London (Chelsea)
Contract: Inside IR35
Day rate: Up to £400 per day
Duration: 6 months
Start date: ASAP
Key words: IT Business support, Software requests, IT Procurement, White Glove support

Our Client require a Senior IT Coordinator to support all IT requirements on behalf of a team of AI Engineers. This role would suit someone with a support background and more recently moved into a less technical role, supporting IT teams such as a IT Manager.
As the IT Coordinator you will be responsible for supporting the day-to-day operation of the AI Engineering teams IT infrastructure, systems, and services. Plays a key role in maintaining service quality and ensuring adherence to IT policies and standards. The role will work closely with internal stakeholders to deliver reliable, secure, and efficient IT services.
Assignment Objectives

- Excellent customer service required. Experience in White Glove support desired.
- Act as the primary coordination point between this business unit and IT. Acting as liaison to manage all AI Engineering IT requests and directly engage relevant IT Towers. Including procurement, networking, security, cloud, legal and architecture support requests
- Provide day to day end user support for users in the London office.
- Strong understanding of both MAC & Windows operating systems, Microsoft 365, networking fundamentals, and desktop support.
- Proactive troubleshooting
- Understand office issues and challenges.
- Ensure proper recording, documentation, and closure of tickets.
- Support ongoing and new projects from AI Engineering.
- Ensure IT asset management processes are being followed.
- Manage the e-waste process, aligned to the IT Asset Management process.
- Collaborate with all IT towers to understand current issues/gaps and drive service improvement initiatives.
- Assistance with Onboarding and Offboarding of staff
- Ensure knowledge articles, training and how-to documents are created. Creating documentation specific to the AI Engineering business line
- Track and manage all requests from AI Engineering. Directly engaging with Tower Leads from other departments. Providing weekly progress updates to senior IT leadership.
- Facilitate meetings with technical teams, vendors, and business representatives.
- Provide updates on projects and improvement initiatives.
- Identify opportunities to improve IT processes and user experience.